The next big thing in Knowledge Management

0 0
Read Time:2 Minute, 6 Second

From David Wilcox’s Socialreporter blog.1 Create conditions for collaborationYou can manage information – but you can’t manage the most useful knowledge. What you can do is help people to share what they know. That requires leadership to develop a culture of trust where collaboration is encouraged.2 Encourage conversations The best way to help people share knowledge is to give them plenty of chances to talk to each other. The richest conversations usually happen face-to-face, after which people are more likely to open up and contribute online.3 Add new rolesOnline knowledge sharing among a diverse group of people requires appropriate tools – but more than anything it needs appropriate people to help. They may be variously called community manager, technology steward, digital mentor, social reporter … and it’s unlikely one support person can do it all.4 Listen carefully, connect widelyUse light-weight social media tools like social bookmarking, Twitter, Netvibes, Ning communities to scan what’s going on outside. Build relationships with useful people, follow and share with them.  Then the network is your new library.5 Talk failure, tell stories about successIf you really want to understand what works in any situation, help people talk about what failed, and  to tell stories of success in their own words. Case studies from consultants won’t connect nearly as well.6 Open up, cross boundariesCommunities of Practice behind a login are excellent for sharing knowledge among specialists. If you also want to understand what service users need you have to engage with the wider community out in the open.7 Mix and blend your mediaWork both on and offline. Run semi-structured events like knowledge cafes and unconferences. Shoot some video, blog and tweet the event … then use digital assets to spark new conversations online. Cultivate a knowledge ecology where learning can flourish.8 Dive in, try it, change itYou can’t learn to swim outside the pool … or learn to fly watching the instructor. Find time to explore. Many of the tools you need are free, so you can experiment and build on what works, or drop anything that doesn’t. Invest in people rather than technology.9 Decentralise, foster resilienceEncourage teams and groups to take responsibility for their own research and learning, then share with others. That way you should have a more resilient system less dependent on central services.10 Three Ps before TIt’s easy to get caught up in the how and wow of new tools. Think Purpose, People, Process – and only then Tools.

About Post Author

Stephen Dale

I’m a life-long learner with an insatiable curiosity about life. I love travel, good food, and good company. I’m happy to share what I know with others….even the interesting stuff! My outlook on life is pretty well captured in this quote from a book about the legend of King Arthur: “The best thing for being sad,” replied Merlin, beginning to puff and blow, “is to learn something. That’s the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honour trampled in the sewers of baser minds. There is only one thing for it then — to learn. Learn why the world wags and what wags it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the only thing for you. Look what a lot of things there are to learn.” ― T.H. White, The Once and Future King So much to learn, so little time!
Happy
Happy
0 %
Sad
Sad
0 %
Excited
Excited
0 %
Sleepy
Sleepy
0 %
Angry
Angry
0 %
Surprise
Surprise
0 %
Next post My first blog.

Average Rating

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.