Just picked up from Public Sector Forums (PSF) – the Cabinet Office have launched a new ‘Customer Service Excellence‘ website, which apparently fails the government’s standards for web accessibility, breaches the guidelines for government websites and contravenes the COI’s ‘Inclusive Websites’ guidance. The website claims to be ‘AA’ compliant, but accessibility expert Dan Champion described the site as “shockingly bad…. a catalogue of serious failings. Every page on this site fails WCAG level A on multiple checkpoints and requires significant attention to be made accessible”.Clearly this needs to be brought to the attention of the government department responsible for defining and policing these standards….which is, oh dear, the Cabinet Office. Another case of do as I say and not as I do perhaps?
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