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I thought Euen Semple’s blog today comparing the ineffectiveness of most Intranet (enterprise) search engines with social media as a means of getting to relevant information and knowledge was spot on. Not much I can add, so suggest you read the source. All at bit close to the heart, since I’m currently doing some work with a large gov agency who are implementing a new Intranet search engine, and also a local gov agency who are developing social media tools. I think part of the answer to this conundrum is to start integrating things like discussion forums into the enterprise’s Intranet search index – the best of both worlds maybe?
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