Measuring the value of KM and Communities of Practice

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I came across this post from Andrew Gent today, regarding ‘Management’s’ precoccupation with measuring the value of KM in their organisation, and – for example – using ROI as a measure of the effectivenes of CoPs. I suspect this will resonate with most KM practitioners, who must balance the demands of their managers to provide an empirical measure of value with the cummulative benefits to the organisation of establishing a learning and sharing environment. In other words, you don’t dig up a tree to measure the roots in order to verify that it is growing!

About Post Author

Stephen Dale

I’m a life-long learner with an insatiable curiosity about life. I love travel, good food, and good company. I’m happy to share what I know with others….even the interesting stuff! My outlook on life is pretty well captured in this quote from a book about the legend of King Arthur: “The best thing for being sad,” replied Merlin, beginning to puff and blow, “is to learn something. That’s the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honour trampled in the sewers of baser minds. There is only one thing for it then — to learn. Learn why the world wags and what wags it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the only thing for you. Look what a lot of things there are to learn.” ― T.H. White, The Once and Future King So much to learn, so little time!
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