Central Government Isn’t Working!

0 0
Read Time:1 Minute, 36 Second

As a private sector taxpayer I’m always slightly moresensitive to wastage and inefficiency in the public sector than many of mypublic sector colleagues. Thus, I thought I’d share this real-life story:

I’m currently doing some contract work for a large centralgovernment department, who outsource their ICT services and support to awell-known private enterprise services organisation.

I wanted to change the hypertext link on an Intranet webpage to point to a different page in order to improve the user feedbackmechanism for a particular service. Having jumped through all the hoops and navigated around the various,traps and barriers they call ‘Change Control’ I submitted a change request tothe service provider in the required format with all the relevant information,then waited…and waited for a response. Several requests for a status updatesolicited the response from the service provider that the change was ‘beingimpacted’ (and to remind you, we’re talking about a simple change to a pagelink). Four weeks after the originalchange request was raised and I’m still waiting for a definitive answer. Furthermore, my customer (the largegovernment department) is now worried that the service provider may be able totake future sanctions against them because a change has been requested (thefirst since the project began over 12 months ago).

I’d like to make the following observations :

  1. Invention and innovation are being stifled (nay, killedstone dead) by process in many gov departments.
  2. An elaborate ‘onesize fits all’ change control process is adding to the cost of making simple,low impact, no risk changes.
  3. The public sector is becoming conditioned to the high costand bureaucratic processes imposed by their suppliers (or which they have collaborated on) – to the extent that theywould prefer to maintain a status quo as opposed to making even minor serviceor efficiency improvements.
  4. With respect to private sector/public sector businessrelationships, the tail is now wagging the dog.
  5. Apathy rules – ok?!

End of rant!

About Post Author

Stephen Dale

I’m a life-long learner with an insatiable curiosity about life. I love travel, good food, and good company. I’m happy to share what I know with others….even the interesting stuff! My outlook on life is pretty well captured in this quote from a book about the legend of King Arthur: “The best thing for being sad,” replied Merlin, beginning to puff and blow, “is to learn something. That’s the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honour trampled in the sewers of baser minds. There is only one thing for it then — to learn. Learn why the world wags and what wags it. That is the only thing which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the only thing for you. Look what a lot of things there are to learn.” ― T.H. White, The Once and Future King So much to learn, so little time!
Happy
Happy
0 %
Sad
Sad
0 %
Excited
Excited
0 %
Sleepy
Sleepy
0 %
Angry
Angry
0 %
Surprise
Surprise
0 %
Previous post KM Roles and KM People – KIN Conference
Next post The one percent rule

Average Rating

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.